Refund Policy

1. Digital Services

Mojomax provides digital services, including but not limited to:

• • SEO Services & Backlink Campaigns
• • Google Business Profile Optimization & Local SEO
• • Technical SEO & Content Optimization
• • SEO Audits & Guest Posting
• • Local Citation Building & Monthly SEO Retainers
• • Consulting Services

These services are custom-built for each customer and cannot generally be returned like physical products.

2. Eligible Refund Requests

A refund may be considered if:

• ✓ You accidentally placed a duplicate order.
• ✓ You were charged more than once for the same order.
• ✓ Mojomax is unable to provide the purchased service.
• ✓ Your order is cancelled before work has started.

Approved refunds will be processed using the original payment method whenever possible.

3. Non-Refundable Situations

Refunds will generally not be available if:

• ✕ Work has already started on your project.
• ✕ The service has been completed or substantially delivered.
• ✕ You change your mind after work begins.
• ✕ Incorrect website information or project details were provided.
• ✕ Delivery is delayed because required information was not supplied by the customer.
• ✕ Expected SEO results (such as rankings, traffic, or sales) are not achieved.
• ✕ Third-party platforms (such as search engines or business directories) change algorithms or policies.
• ✕ A project is delayed due to circumstances beyond Mojomax's reasonable control.

4. SEO Performance

Search engine optimization depends on many external factors outside our control, including search engine algorithm updates, website quality, niche competition, technical issues, website content, and user behavior.

For this reason, Mojomax does not guarantee:

• • Specific keyword rankings
• • A particular increase in traffic
• • Lead generation or sales/revenue improvements

The absence of a particular SEO outcome is not, by itself, grounds for a refund.

5. Order Cancellation

Customers may request cancellation before work begins.

If work has not started, we may approve a full or partial refund, depending on the circumstances.

Once work has commenced, cancellation requests may not be eligible for a refund.

6. Monthly Services

Monthly SEO and recurring subscription services may be cancelled before the next billing cycle.

Any work already completed during the current billing period is non-refundable unless otherwise stated in your service agreement.

7. Chargebacks

If you experience a billing issue, please contact Mojomax support before initiating a chargeback with your payment provider or bank.

Unjustified chargebacks may result in:

• • Immediate suspension of active services
• • Account restrictions
• • Collection of unpaid balances where permitted by law

We are committed to working with customers in good faith to resolve payment concerns.

8. Refund Processing

If a refund request is approved:

• • Refunds are typically processed within 5–10 business days after approval.
• • Processing times may vary depending on your payment provider or financial institution.

9. How to Request a Refund

To request a refund, please contact our support team with:

• • Your full name
• • Order number
• • Email address used for the order
• • Reason for the request
• • Any supporting information that may help us review your request

We aim to review refund requests promptly and communicate our decision as soon as reasonably possible.

10. Contact Us

For refund or billing questions, please contact:

11. Policy Updates

Mojomax may update this Refund Policy from time to time. The latest version will always be published on our website with the updated effective date.

Continued use of our services after changes are posted constitutes acceptance of the revised Refund Policy.